{"id":1634,"date":"2021-03-17T17:54:20","date_gmt":"2021-03-17T17:54:20","guid":{"rendered":"https:\/\/respacio.com\/?page_id=1634"},"modified":"2022-05-18T07:06:34","modified_gmt":"2022-05-18T07:06:34","slug":"support","status":"publish","type":"page","link":"https:\/\/respacio.com\/knowledgebase\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<span class=\"mkb-shortcode-container\"><div class=\"mkb-login-and-register-form mkb-form-columns mkb-form-columns__2col\">\n            <div class=\"mkb-form-column\">\n                            <h2>Login<\/h2><form action=\"\"\n                                class=\"mkb-form mkb-support-account-login-form js-mkb-support-account-login-form\"                >\n\n        <div class=\"js-mkb-form-messages mkb-form-messages\"><\/div><input type=\"hidden\" name=\"action\" value=\"mkb_account_login\">        <div class=\"mkb-form-row\">                        <span class=\"mkb-form-columns mkb-form-columns__2col\">\n                            <span class=\"mkb-form-column\">\n                                                <label for=\"mkb_account_login\"><span class=\"mkb-field-label-text\">Username (email)<\/span><span class=\"mkb-field-required-dot\">*<\/span><\/label>\n                <input type=\"text\"\n                       id=\"mkb_account_login\"\n                       name=\"mkb_account_login\"\n                       value=\"\"\n                     required>\n                                            <\/span>\n\n                            <span class=\"mkb-form-column\">\n                                                <label for=\"mkb_account_password\"><span class=\"mkb-field-label-text\">Password<\/span><span class=\"mkb-field-required-dot\">*<\/span><\/label>\n                <input type=\"password\"\n                       id=\"mkb_account_password\"\n                       name=\"mkb_account_password\"\n                       value=\"\"\n                     required>\n                                            <\/span>\n                        <\/span>\n                        <\/div><div class=\"mkb-form-row\">                <input type=\"checkbox\"\n                       id=\"mkb-account-remember-me\"\n                       name=\"mkb_remember_me\"\n                                        >\n                <label for=\"mkb-account-remember-me\"><span class=\"mkb-field-label-text\">Remember me<\/span><\/label>\n                <\/div>\n        \n        <br\/>\n\n        <input type=\"submit\"\n               class=\"js-mkb-form-submit\"\n               data-progress-label=\"Signing in...\"\n               value=\"Sign in\">\n\n        \n        <\/form>\n\n                    <\/div>\n            <div class=\"mkb-form-column\">\n                            <h2>Register<\/h2>\n        <form action=\"\"\n                                class=\"mkb-form mkb-create-support-account-form js-mkb-create-support-account-form\"                >\n\n        <div class=\"js-mkb-form-messages mkb-form-messages\"><\/div><input type=\"hidden\" name=\"action\" value=\"mkb_create_support_account\">        <div class=\"mkb-form-row\">                <label for=\"mkb_account_firstname\"><span class=\"mkb-field-label-text\">First name<\/span><span class=\"mkb-field-required-dot\">*<\/span><\/label>\n                <input type=\"text\"\n                       id=\"mkb_account_firstname\"\n                       name=\"mkb_account_firstname\"\n                       value=\"\"\n                     required>\n                <\/div><div class=\"mkb-form-row\">                <label for=\"mkb_account_lastname\"><span class=\"mkb-field-label-text\">Last name<\/span><span class=\"mkb-field-required-dot\">*<\/span><\/label>\n                <input type=\"text\"\n                       id=\"mkb_account_lastname\"\n                       name=\"mkb_account_lastname\"\n                       value=\"\"\n                     required>\n                <\/div><div class=\"mkb-form-row\">                <label for=\"mkb_account_email\"><span class=\"mkb-field-label-text\">Your email<\/span><span class=\"mkb-field-required-dot\">*<\/span><\/label>\n                <input type=\"email\"\n                       id=\"mkb_account_email\"\n                       name=\"mkb_account_email\"\n                       value=\"\"\n                     required>\n                <\/div><div class=\"mkb-form-row\">                <label for=\"mkb_account_password\"><span class=\"mkb-field-label-text\">Your password<\/span><span class=\"mkb-field-required-dot\">*<\/span><\/label>\n                <input type=\"password\"\n                       id=\"mkb_account_password\"\n                       name=\"mkb_account_password\"\n                       value=\"\"\n                     required>\n                <\/div><div class=\"mkb-form-row\">                <input type=\"checkbox\"\n                       id=\"mkb_reg_privacy_accept\"\n                       name=\"mkb_reg_privacy_accept\"\n                                         required>\n                <label for=\"mkb_reg_privacy_accept\"><span class=\"mkb-field-label-text\">By creating an account, you agree to our <a href=\"#\">Privacy Policy<\/a> and <a href=\"#\">Terms of use<\/a>.<\/span><span class=\"mkb-field-required-dot\">*<\/span><\/label>\n                <\/div>\n        \n        <br\/>\n\n        <input type=\"submit\"\n               class=\"js-mkb-form-submit\"\n               data-progress-label=\"Registering Account...\"\n               value=\"Register Account\">\n\n        \n        <\/form>\n\n                    <\/div>\n            <\/div><\/span>\n\n\n\n<span class=\"mkb-shortcode-container\"><h2>Open New Guest Ticket<\/h2><span class=\"mkb-shortcode-container\">\t\t<div class=\"mkb-info\">\n\t\t\t<div class=\"mkb-info__icon\">\n\t\t\t\t<i class=\"fa fa-info-circle fa-lg\"><\/i>\n\t\t\t<\/div>\n\t\t\t<div class=\"mkb-info__content\">\n\t\t\t\tPlease note, you are creating support ticket as guest. You will access ticket by direct link and receive email notifications on new replies.\t\t\t<\/div>\n\t\t<\/div>\n\t<\/span><form action=\"\"\n                                class=\"mkb-form mkb-create-ticket-form js-mkb-create-ticket\"                >\n\n        <div class=\"js-mkb-form-messages mkb-form-messages\"><\/div><input type=\"hidden\" name=\"action\" value=\"mkb_create_guest_support_ticket\">        <div class=\"mkb-form-row\">                <label for=\"mkb_ticket_title\"><span class=\"mkb-field-label-text\">Ticket Title<\/span><span class=\"mkb-field-required-dot\">*<\/span><\/label>\n                <input type=\"text\"\n                       id=\"mkb_ticket_title\"\n                       name=\"title\"\n                       value=\"\"\n                     required>\n                <\/div><div class=\"mkb-form-row\">                        <span class=\"mkb-form-columns mkb-form-columns__2col\">\n                            <span class=\"mkb-form-column\">\n                                                <label for=\"mkb_ticket_firstname\"><span class=\"mkb-field-label-text\">First Name<\/span><span class=\"mkb-field-required-dot\">*<\/span><\/label>\n                <input type=\"text\"\n                       id=\"mkb_ticket_firstname\"\n                       name=\"firstname\"\n                       value=\"\"\n                     required>\n                                            <\/span>\n\n                            <span class=\"mkb-form-column\">\n                                                <label for=\"mkb_ticket_lastname\"><span class=\"mkb-field-label-text\">Last Name<\/span><span class=\"mkb-field-required-dot\">*<\/span><\/label>\n                <input type=\"text\"\n                       id=\"mkb_ticket_lastname\"\n                       name=\"lastname\"\n                       value=\"\"\n                     required>\n                                            <\/span>\n                        <\/span>\n                        <\/div><div class=\"mkb-form-row\">                <label for=\"mkb_ticket_email\"><span class=\"mkb-field-label-text\">Your Email<\/span><span class=\"mkb-field-required-dot\">*<\/span><\/label>\n                <input type=\"email\"\n                       id=\"mkb_ticket_email\"\n                       name=\"email\"\n                       value=\"\"\n                     required>\n                <\/div><div class=\"mkb-form-row\"><label for=\"mkb_ticket_type\"><span class=\"mkb-field-label-text\">Ticket Type<\/span><span class=\"mkb-field-required-dot\">*<\/span><\/label>\n                <select name=\"mkb_ticket_type\" id=\"mkb_ticket_type\" required>\n                    <option value=\"\">Please, select ticket type<\/option><option value=\"795\">Bug<\/option><option value=\"796\">Feature Request<\/option><option value=\"794\">Question<\/option><\/select><\/div><div class=\"mkb-form-row\">                <label><span class=\"mkb-field-label-text\">Ticket Message<\/span><span class=\"mkb-field-required-dot\">*<\/span><\/label>\n                <span class=\"js-mkb-ticket-message mkb-editor-container mkb-create-ticket-message\" data-placeholder=\"Describe your request in more details\"><\/span><\/div><div class=\"mkb-form-row\">                <input type=\"checkbox\"\n                       id=\"mkb_privacy_accept\"\n                       name=\"privacy_accept\"\n                                         required>\n                <label for=\"mkb_privacy_accept\"><span class=\"mkb-field-label-text\">By creating this ticket, you agree to our <a href=\"#\">Privacy Policy<\/a> and <a href=\"#\">Terms of use<\/a>.<\/span><span class=\"mkb-field-required-dot\">*<\/span><\/label>\n                <\/div>\n        \n        <br\/>\n\n        <input type=\"submit\"\n               class=\"js-mkb-form-submit\"\n               data-progress-label=\"Creating Ticket...\"\n               value=\"Create Ticket\">\n\n                    <a href=\"#\" class=\"js-mkb-ticket-attach-files mkb-ticket-attach-files-button mkb-button mkb-button--secondary\"><i class=\"fa fa-paperclip\"><\/i> Attach file(s)<\/a>\n        \n        <\/form>\n\n        <\/span>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary respacio-read-more-link\" href=\"https:\/\/respacio.com\/knowledgebase\/support\/\">Read More&#8230;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":674,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":""},"page-tag":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.5 (Yoast SEO v21.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support - reSPACio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/respacio.com\/knowledgebase\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:description\" content=\"&nbsp; [...]Read More...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/respacio.com\/knowledgebase\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"reSPACio\" \/>\n<meta property=\"article:modified_time\" content=\"2022-05-18T07:06:34+00:00\" \/>\n<meta property=\"og:image\" content=\"\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/respacio.com\/knowledgebase\/support\/\",\"url\":\"https:\/\/respacio.com\/knowledgebase\/support\/\",\"name\":\"Support - reSPACio\",\"isPartOf\":{\"@id\":\"https:\/\/respacio.com\/#website\"},\"datePublished\":\"2021-03-17T17:54:20+00:00\",\"dateModified\":\"2022-05-18T07:06:34+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/respacio.com\/knowledgebase\/support\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/respacio.com\/knowledgebase\/support\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/respacio.com\/knowledgebase\/support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/respacio.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Knowledgebase\",\"item\":\"https:\/\/respacio.com\/knowledgebase\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/respacio.com\/#website\",\"url\":\"https:\/\/respacio.com\/\",\"name\":\"reSPACio\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/respacio.com\/#organization\"},\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/respacio.com\/#organization\",\"name\":\"Respacio\",\"url\":\"https:\/\/respacio.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/respacio.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/respacio.com\/wp-content\/uploads\/2020\/05\/logo-text-40h1.png\",\"contentUrl\":\"https:\/\/respacio.com\/wp-content\/uploads\/2020\/05\/logo-text-40h1.png\",\"width\":117,\"height\":40,\"caption\":\"Respacio\"},\"image\":{\"@id\":\"https:\/\/respacio.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Support - reSPACio","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/respacio.com\/knowledgebase\/support\/","og_locale":"en_GB","og_type":"article","og_title":"Support","og_description":"&nbsp; 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